Treating our customers fairly has always been at the heart of how we do business. However, you may have read about the concept of Treating Customers Fairly (TCF) in the financial press recently. It's not a new idea but our independent regulator, the Financial Services Authority (FSA) has put more focus on life companies and Financial Advisers demonstrating how they are treating customers in a fair way.
At Scottish Provident we believe TCF is relevant at every stage of your customer experience, and applies to both us, as a life company, and to your adviser.
So what does it mean for you, the customer? TCF aims to ensure that you are treated fairly at every stage of the sales process, and that:
To summarise this, our customer proposition is:
"To meet or exceed the standards of behaviour a properly informed and prudent customer is reasonably entitled to expect of an organisation committed to dealing with them honestly, openly, competently and with integrity; which has an informed understanding of their needs; and is committed to helping them get the most out of their relationship with us".
If you already have a protection plan with us, please check what type of plan you have and call one of the numbers below:
Self Assurance -
0845 271 0900
Pegasus -
0845 600 0435
Scottish Provident plans are available exclusively through Financial Advisers. If you don't already have an adviser you may want to use the services of IFA Promotions (IFAP). Call them on 0800 085 3250 or visit www.unbiased.co.uk to find an adviser in your area.