"Flexible protection products as varied as your clients"
Scottish Provident
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How to Make a Claim

Our simple, easy-to-use claims process - call 0845 271 0007

How to Make a Claim

At Scottish Provident we want to keep it as simple as we can when you make a claim. We know that lots of paperwork and form-filling is usually the last thing on your mind - especially if you're not in particularly good health. We want to help and support you. That's why we try to make our claims process as easy as possible - by breaking it down into simple steps:



  • Reading your plan documents
  • Filling in your claim forms
  • Gathering the relevant information
  • Considering your claim
  • Keeping you up to date

To find out more, you can download the relevant claims guide depending on what you are claiming for.

We appreciate this can be a difficult time for you and others around you. To help and support you our dedicated Customer Care Team aims to provide you with excellent, friendly service. The team is available on 0845 271 0007, Monday to Friday, 8.30am - 6pm. We're there to support you at all stages of the claims process with any enquiry, question or concern you may have.

More Information

Contact Us

Existing Customers

If you already have a protection plan with us, please check what type of plan you have and call one of the numbers below:

Self Assurance -
0845 271 0900

Pegasus -
0845 600 0435


New Customers

Scottish Provident plans are available exclusively through Financial Advisers. If you don't already have an adviser you may want to use the services of IFA Promotions (IFAP). Call them on 0800 085 3250 or visit www.unbiased.co.uk to find an adviser in your area.

Scottish Provident is the brand name for Scottish Mutual Assurance Limited's protection and healthcare products. Scottish Mutual Assurance Limited is authorised and regulated by the Financial Services Authority and is entered on the FSA register (www.fsa.gov.uk/register) under reference 110457. Scottish Mutual Assurance Limited, 301 St Vincent Street, Glasgow, United Kingdom, G2 5HN. Registration number SC133846. VAT Registration number GB 369 446 510. The information on the website is subject to the UK regulatory regime and is intended for consumers within the UK. Calls may be monitored and recorded.